Balanced Scorecard

Posted by /dodo in Online on 12 12th, 2005 | no responses

Tahu Balance Scorecard?
“The balanced scorecard retains traditional financial measures. But financial measures tell the story of past events, an adequate story for industrial age companies for which investments in long-term capabilities and customer relationships were not critical for success.
These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation.”
(Kaplan and Norton)